Terms of Service

Purpilot is operated by Renaur Media (OPC) Private Limited ("we", "us", "Purpilot"), registered in Balasore, Odisha, India. Purpilot builds and operates automated digital presence and booking systems for appointment-based businesses in India, starting with salons. The service includes a generated website, WhatsApp booking automation, customer messaging, review management, and related features as described on purpilot.com.

Subscription: ₹999/month (Essential) or your chosen tier rate, charged monthly. Your first payment starts your subscription immediately. Delivery guarantee: Live within 30 minutes of payment — or full refund. The clock starts when your payment is captured and stops when your website is live on a working https address. If it is not live within 30 minutes of payment, you get a full refund within 5 to 7 business days. Renews at ₹999/month (or your tier rate), charged on the same date each month. Growth plan: ₹1,999/month. Pro plan: ₹3,499/month. Annual plans: ₹9,990/year (Essential), ₹19,990/year (Growth), ₹34,990/year (Pro) — 10 months charged, 12 months of service (2 months free). Charged as a single upfront payment. 7-day pro-rata refund from payment date — unused complete months refunded. After 7 days: no refund. Website and domain remain yours on cancellation. All prices are in Indian Rupees (₹). Razorpay is our licensed payment aggregator. We do not store your payment credentials. Recurring payments via Razorpay are set up as e-mandates under the Reserve Bank of India's e-mandate framework. Razorpay will ask you to authenticate once when your subscription starts — this is a mandatory step required by the RBI, not a Purpilot requirement. After authentication, your monthly subscription renews automatically on the same date each month.

When your customers pay a booking deposit, the money is paid to your own UPI ID or into your own merchant account with a payment provider, which is set up in your name and under that provider's terms. Purpilot is not a payment aggregator and does not hold, collect or transfer your customers' money. A payment provider applies its own fees, which it shows you, and checks your identity (KYC) before it settles money to your bank account. A refund of a deposit is between you and your customer. If your account with a payment provider is paused or closed, deposits through it stop until it is restored. If you choose UPI direct, the customer pays your UPI ID and Purpilot is not a party to that payment.

You may cancel at any time by sending STOP on WhatsApp to +91 76559 32489. Your service continues until the end of the period you have already paid for. No partial refunds are issued except as stated in our Refund Policy. On cancellation: your domain keeps running until its existing registration expires, at no cost, and your static website and business email continue to work with it — the domain was registered at onboarding and is not cancelled early. Moving the domain to your own registrar account is optional, ₹299 one-time processing fee. All automation (reminders, campaigns, updates, daily brief) stops immediately. No further charges after the current billing period. Your WhatsApp automation stops on the cancellation date. Your customer booking history is available for export at no charge — request by emailing hello@purpilot.com with subject: DATA EXPORT REQUEST.

By using Purpilot you agree to: - Provide accurate information about your business - Not use Purpilot to send spam, harass customers, or violate any applicable law - Comply with WhatsApp's Business Policy for messages sent through your Purpilot - Obtain required consents from your customers before messaging them on WhatsApp (we provide the consent infrastructure — you are the Data Fiduciary for your customers' data and we process it on your behalf as your Data Processor) - Not attempt to reverse-engineer, copy, or resell any part of the Purpilot platform

You connect your own WhatsApp Business account with your consent. The account and number stay yours. Purpilot uses the connection only to send and receive your business's booking messages and your alerts. You are responsible for your customers' consent to be messaged on WhatsApp and for following WhatsApp's business terms and policies. You can disconnect at any time: ask us on WhatsApp at +91 76559 32489 or email hello@purpilot.com, and we remove our access within 30 days. On cancellation we stop using the connection on the cancellation date.

We will: - Build and maintain your website using publicly available information about your business - Operate your WhatsApp automation with reasonable uptime (target 99.5% monthly) - Notify you before making material changes to the service or pricing - Process your data in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023 and the Rules made under it We do not guarantee any specific business outcome — number of bookings, reviews, or revenue. Purpilot provides the infrastructure; your business results depend on many factors outside our control.

Your business name, logo, photos, and customer data remain yours. The website content generated for your business is yours to keep — you can export it at any time. The Purpilot platform, software, automation systems, and the Purpilot brand are owned by Renaur Media (OPC) Private Limited. You may not copy, resell, or build competing products using any part of our platform. WhatsApp and Meta are trademarks of their owner. Purpilot is independent and is not affiliated with, endorsed or sponsored by WhatsApp or Meta.

All websites generated for Essential and Growth plan subscribers include a small "Powered by Purpilot" attribution link in the website footer. This link is non-removable on Essential and Growth plans. Pro plan subscribers may request removal by emailing hello@purpilot.com with subject line: REMOVE BADGE. Removal is applied within 5 business days of the next site update. Demand Autopilot plan websites have attribution removed by default. This attribution does not affect the ownership of your website content, domain, or business data. Your website and domain stay yours.

To the maximum extent permitted by Indian law, our total liability to you for any claim arising from use of Purpilot is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, consequential, or punitive damages, including lost revenue or business opportunity.

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts of Balasore, Odisha, India.

We will notify you via WhatsApp at least 7 days before making any material changes to these Terms. Continued use of Purpilot after that date constitutes acceptance.

Legal questions: hello@purpilot.com Grievance Officer: Bhabesh Kumar Soren hello@purpilot.com · +91 93483 54554 Response within 72 hours. Renaur Media (OPC) Private Limited Balasore, Odisha 756001, India