Privacy Policy

Purpilot is a product of Renaur Media (OPC) Private Limited, registered in Balasore, Odisha, India. We build and operate automated digital presence and booking systems for Indian service businesses. We are the Data Fiduciary for business owner data under the Digital Personal Data Protection Act, 2023 and the Rules made under it. For the data of a business's customers, that business is the Data Fiduciary and we process the data on its behalf as its Data Processor.

When you use Purpilot, we collect: - Your business name, phone number, and WhatsApp number — to build and operate your Purpilot account and send you One-YES approvals. - Publicly available information about your business — from Google Maps, Google reviews, and your own website or social pages. We use this to build your website and run your digital presence. We do not collect data that you have not made public yourself. - Customer booking data — names and phone numbers of customers who book through your Purpilot-powered website or WhatsApp. This data belongs to your business. We process it on your behalf as a Data Processor. We do not use it for our own marketing. - WhatsApp messages with your customers — their phone number, message text, voice notes and booking details. You connect your own WhatsApp Business account to Purpilot through Meta's sign-up, with your consent, and can disconnect it at any time. We use these messages only to run your bookings and messages. - Payment information for your Purpilot subscription — processed by Razorpay. We do not store card numbers or bank details on our servers. We process your data with your consent, given when you sign up and when you connect WhatsApp. Your customers see a consent notice before they book.

We use your data only to provide the Purpilot service: to build your website, run your WhatsApp automation, send you daily briefs and approval requests, and process your subscription payments. We do not sell your data. We do not share it with advertisers. Each business's data is kept separate. We never share one business's customer or message data with another business. We do not use it for any purpose other than running your Purpilot.

We use the following third-party services to deliver Purpilot: - Razorpay — payment processing for Purpilot subscriptions - Meta (WhatsApp Business Platform) — WhatsApp Business API messaging - Hetzner — cloud hosting (Singapore data centre) - Anthropic / Groq — model providers. They process the text we send them, to generate your website and to draft replies on your behalf - Sarvam — processes voice notes - Apify — collects publicly available business listing data - Cloudflare — website hosting and CDN

You have the right to: - Access the personal data we hold about you - Correct inaccurate data - Erase your data (we will delete your account and all associated data within 30 days of a verified request) - Withdraw consent at any time To withdraw consent or ask us to delete your data, email hello@purpilot.com with the subject line DATA DELETION REQUEST, or WhatsApp +91 76559 32489. We delete the data within 30 days of verifying the request, and tell you when it is done. The steps are on our DPDP page. This right can be exercised at any time. For all other rights (access, correction, export), contact our Grievance Officer: Bhabesh Kumar Soren · hello@purpilot.com

We retain your business data for as long as your subscription is active, plus 90 days after cancellation to allow for account recovery. Customer booking data is retained for 24 months from the date of the booking, after which it is permanently deleted. You can request your full customer ledger export at any time.

Purpilot.com uses minimal cookies — only those strictly necessary to operate the site (session management and security). We do not use advertising cookies or third-party tracking cookies. We use Cloudflare Web Analytics, which is privacy-first and does not use cookies or fingerprinting.

We will notify you via WhatsApp before making any material changes to this Privacy Policy. Continued use of Purpilot after notification constitutes acceptance of the updated policy.

Privacy questions: hello@purpilot.com Grievance Officer: Bhabesh Kumar Soren · hello@purpilot.com Response within 72 hours.