1. Data Principal Rights
Anyone can ask us to see, correct or delete their personal data. To ask for deletion:
1. Email hello@purpilot.com with the subject DATA DELETION REQUEST, or WhatsApp +91 76559 32489.
2. Tell us your name, the phone number the data is under, and, if you booked with a salon, which salon.
3. We confirm we have your request and may ask you to verify the number.
4. We delete the data within 30 days of verifying it, and tell you when it is done.
2. Lawful Basis
Personal data is collected with explicit consent at the point of booking. A consent notice is shown before data is submitted on all data-capture forms on purpilot.com.
3. Data Fiduciary
Renaur Media (OPC) Private Limited is the Data Fiduciary for the data of business owners who use Purpilot. For the data of a business's customers, that business is the Data Fiduciary and we process the data on its behalf as its Data Processor, under the Digital Personal Data Protection Act, 2023 and the Rules made under it.
4. Data Minimisation
We collect only name, phone number, service selected, time slot and booking consent, and the WhatsApp messages and voice notes a customer sends to the business. We do not ask for sensitive personal data beyond service type.
5. Data Localisation
Business data is stored on Hetzner servers in Singapore. WhatsApp messages are processed by Meta (WhatsApp Business Platform). Our model providers, Anthropic and Groq, are in the United States. We minimise cross-border transfers.
6. Cross-Border Transfers
Some of our service providers process data outside India. They are listed in our Privacy Policy.
7. Grievance Officer
Bhabesh Kumar Soren. Phone +91 93483 54554 · hello@purpilot.com. We respond within 72 hours.